Complaints Policy

Last updated: [Effective Date].

1. How to complain

If something has gone wrong, email [Contact Email] with the details and how you would like it resolved.

2. What happens next

We aim to acknowledge complaints within [number] working days and to respond fully within [number] working days. If we need longer, we will tell you why.

3. If you are still unhappy

If a complaint involves your personal data and you remain dissatisfied, you can contact the Information Commissioner's Office (ico.org.uk).